1. Introduction

One Serva respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, use our services, or interact with our business.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Who We Are

One Serva provides technology, IT support, business support, digital services, and related solutions for individuals, founders, small businesses, and organisations.

For the purpose of this Privacy Policy, “One Serva”, “we”, “our”, or “us” refers to the business operating under the One Serva brand.

3. Information We May Collect

We may collect the following types of information:

Personal information
This may include your name, email address, phone number, business name, job title, and any details you provide when contacting us.

Service information
This may include information about your devices, software, systems, business requirements, support requests, documents, files, or technical issues where this is needed to provide our services.

Website information
When you visit our website, we may collect basic technical data such as your IP address, browser type, device type, pages visited, time spent on the website, and general website usage data.

Communication information
If you contact us by email, phone, contact form, social media, or direct message, we may keep a record of that communication so we can respond properly and manage our relationship with you.

4. How We Use Your Information

We may use your information to:

Provide our services and support
Respond to enquiries and requests
Manage bookings, consultations, or service delivery
Understand your business or technical needs
Improve our website, services, and customer experience
Send important service updates
Keep internal records
Manage invoices, payments, and business administration
Protect our business, website, systems, and clients
Comply with legal, regulatory, or security obligations

We will only use your personal information where we have a lawful reason to do so.

5. Lawful Basis for Using Your Information

We may process your information under the following lawful bases:

Contract
Where we need your information to provide a service, respond to a request, or carry out work you have asked us to do.

Legitimate interests
Where we use information to operate, manage, improve, and protect our business, provided your rights are not overridden.

Consent
Where you have given us clear permission, such as signing up for updates or agreeing to receive marketing communication.

Legal obligation
Where we are required to keep or share information to comply with the law.

6. How We Store and Protect Your Information

We take reasonable steps to keep your personal information secure and protected from unauthorised access, loss, misuse, or disclosure.

This may include secure accounts, password protection, access controls, trusted software providers, and internal processes designed to protect client information.

However, no online system is completely secure, so we cannot guarantee absolute security.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties only where necessary, such as:

Website hosting providers
Email and communication platforms
Payment processors
Cloud storage providers
Professional advisers
IT and software tools used to deliver our services
Legal or regulatory authorities where required

Any third parties we use are expected to handle your information securely and only for the purpose required.

8. Client Files, Devices, and Business Data

As part of our IT or business support services, we may need access to certain systems, files, accounts, software, or devices.

We will only access the information needed to complete the agreed work. We will not intentionally view, copy, share, or use client information beyond what is required to provide the service, unless required by law or agreed with you.

Clients are responsible for ensuring they have appropriate backups and permissions before giving access to systems, devices, or data.

9. Marketing Communications

We may contact you with updates, offers, or information about our services where you have agreed to receive this or where we have a legitimate business reason to do so.

You can opt out of marketing communication at any time by contacting us or using the unsubscribe option where available.

We will still be able to contact you about active services, bookings, invoices, or important service-related matters.

10. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve website performance, understand visitor activity, and provide a better user experience.

Cookies are small files stored on your device. You can usually control or disable cookies through your browser settings.

Some website features may not work properly if cookies are disabled.

11. How Long We Keep Your Information

We will only keep your information for as long as necessary for the purpose it was collected.

This may include keeping records for:

Service delivery
Customer support
Business administration
Legal, tax, or accounting requirements
Security and dispute management

When information is no longer needed, we will delete it securely or anonymise it where appropriate.

12. Your Rights

Depending on your location and the laws that apply, you may have rights over your personal information, including the right to:

Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Object to certain types of processing
Ask us to restrict how we use your information
Withdraw consent where processing is based on consent
Request a copy of your information in a portable format

To make a request, please contact us using the details below.

13. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. You should read their privacy policies before providing any information to them.

14. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

The latest version will be available on our website with the updated effective date.

16. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: